JD Power reliability survey 2012 - the worst car brands

Customer satisfaction is a key decision factor when buying a new car - and a key expectation of those handing over many thousands of pounds to buy a new motor.

Some brands are letting their customers down, though, with below average customers satisfaction scores that are leaving thousands of British motorists sorely disappointed with their purchases.

Here, we have listed the worst brands for customer satisfaction in the UK 2012 JD Power Vehicle Ownership Satisfaction Survey - and as well as the usual suspects, there are some surprise entrants in the below-average rankings.

Read on to discover the brands you may wish to approach with caution if customer satisfaction and pride of vehicle ownership is important to you. Then jump to our gallery of the best car brands in the 2012 JD Power survey...